…you forget your vault password?
Your vault data is permanently unrecoverable. This is the direct trade-off of zero-knowledge encryption, if we could recover it, so could anyone who compromised us. We offer a one-time recovery code at signup for this exact reason. Print it, store it in a fireproof safe, and you have a second key.
…our database is breached?
The attacker gets a table of ciphertext with random salts and IVs. Without your vault password, that ciphertext is mathematically indistinguishable from random data. Every row uses a different key derivation, so there is no single key that unlocks everything. The breach leaks nothing readable.
…a government serves us a subpoena?
We will comply with valid legal process, as any US company must. What we can hand over is: your email, your subscription status, login timestamps, and the encrypted blobs. We cannot hand over anything readable, we do not possess the key that decrypts them, and we have no mechanism to obtain one.
…NestVault shuts down one day?
You will always be able to export your entire vault as an encrypted archive. A shutdown notice would give you 90 days to download. If you still have your vault password, you can decrypt that archive offline forever, the open-source reference decryption tool is committed to a public GitHub repository, not held inside NestVault.
…a rogue NestVault employee tries to read your vault?
They see ciphertext. Full stop. Even our database administrators with root access to Postgres see only the same random bytes an external attacker would see. There is no backdoor, no master key, no "break glass" mode. We wrote it this way on purpose.
…your beneficiary requests access after you're gone?
They submit a death certificate and ID through our release portal. Our team verifies the documentation within 48 hours. Once verified, a one-time read-only link is sent to the beneficiary's email, derived using a secondary recovery path you set up during onboarding, not your primary vault password.
Detailed procedure is published at our vault release page.